Applying for - Collections Advisor

Leamington Spa
15000 - 23000

Collections Advisor is sought by one of the Midlands’ largest law firms who have been giving advice to business and individual clients for nearly two centuries across a range of sectors.

The Role:

  • Use the dialler system for inbound and outbound calls; liaise with customers and third parties to maximise recoveries
  • Assess affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans
  • Use debt management system to record call details, payment plans and store documents
  • Request templated and draft ad-hoc written communication
  • Submit customer queries to clients, ensuring they are followed through from start to finish
  • Achieve set targets in volume collections and productivity KPIs
  • Adhere to DPA and company data security procedures

The successful Collections Advisor should have most of the following:

  • Experience of collections /  debt recovery preferably in a call centre environment
  • Understanding of debt recovery processes
  • Confident communicator
  • Excellent IT skills to be able to use debt management system
  • Experience in a DCA / Debt Purchase / Legal / Financial services / Credit Control environment
  • Experience within a high volume, process driven, working environment

In return you’ll get an excellent benefits package:

  • 22 days holiday, increasing with service
  • Pension contributions at 3% employee and 5% employer + voluntary additional contributions
  • Up to 8% firm-wide performance bonus
  • Up to £500 monthly bonus to top performers
  • Enhanced maternity / paternity leave
  • Buy/sell holiday scheme
  • Flexible working
  • One month’s Firm sick pay
  • Healthcare cash back scheme. This provides access to lots of free medical services, health club concessions, & rewards portal to access offers / savings from over 450 retailers
  • Annual salary review
  • Training and development
  • Free onsite parking
  • Onsite café
  • Active social committee


Collections Advisor

Leamington Spa– commutable from Coventry, Birmingham Redditch, Rugby, Banbury

£15,000 (rising to £16,000 on completion of probation) earning potential of over £23K + benefits



Collections Negotiator | Debt Recovery | Reconciliation Advisor | Arrears | Debt Recovery Agent | Collections Agent

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